Terms & Conditions

Detailed description of goods and/or services

Muffin Mate is a business in the Baking / Manufacturing industry that specializes in freshly baked produce

Delivery policy

Subject to availability and receipt of payment, requests will be processed within 24hrs days and delivery confirmed by way of email, collections must be done at 295 Commissioner Street, Boksburg East, delivery requests will be contacted via email, and a quotation will be sent

Export restriction

The offering on this website is available to South African clients only.

Return and Refunds policy

The provision of goods and services by Muffin Mate is subject to availability. In cases of unavailability, Muffin Mate will refund the client in full within 30 days. Cancellation of orders by the client will attract a 50 % administration fee. All orders must be checked in store or if delivered, orders must be checked in full before invoice and delivery note is signed. No refund will be granted after you leave the store or after the receipt has been signed

Customer Privacy policy

Muffin Mate shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: www.polity.org.za/attachment.php?aa_id=3569

Payment options accepted

Payment may be made via Visa and MasterCard or EFT and Instant EFT via Payfast.

Card acquiring and security

Card transactions will be acquired for Muffin Mate via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by Muffin Mate separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility

Muffin Mate takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile

This website is governed by the laws of South Africa and Muffin Mate chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Variation

Muffin Mate may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by Muffin Mate SA (Pty Ltd) based in South Africa trading as Muffin Mate SA with registration number 2016/345789/07 , Directors, Pieter and Johan Bezuidenhout.

 Contact details

Company Physical Address: 88a Market Street, Boksburg East, Boksburg, Gauteng, 1478

Please note: At the moment, online purchases only available to customers in Johannesburg. Other areas must contact the branches directly for a quotation and request a delivery.